Texas Shade Factory ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or request a consultation, how we use it, and the choices you have.
01. Information We Collect
We collect information you provide directly to us — for example, when you request a consultation, contact us, or sign up for offers. This may include:
- Contact details such as your name, email address, phone number, and home or project address.
- Project information you choose to share, such as the rooms, products, and timeline for your window treatments.
- Communications you send us, including messages submitted through our forms.
We also automatically collect limited technical information — such as your browser type, device, and pages visited — to help our site function and improve.
02. How We Use It
We use the information we collect to:
- Schedule and conduct in-home consultations and prepare quotes.
- Respond to your questions and provide customer support.
- Send appointment confirmations and, with your consent, seasonal tips and local offers.
- Operate, maintain, and improve our website and services.
03. Sharing & Disclosure
We do not sell your personal information. We share it only as needed to run our business — for example, with trusted service providers who help us schedule appointments, send email, or process requests, and who are bound to protect it. We may also disclose information where required by law.
04. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site features.
We honor browser "Do Not Track" signals where required and never use tracking to make automated decisions about you.
05. Your Choices & Rights
You may opt out of marketing emails at any time using the unsubscribe link, or by contacting us. Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, reach out using the details below.
06. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe and limit access to those who need it.
07. Contact Us
Questions about this policy? Contact us at our contact page, by email at hello@texasshadefactory.com, or at 1929 Broadway St, San Antonio, TX 78215.
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above.