REPAIRS · HARD-TO-FIND PARTS · IN OUR OWN SHOP

Repairs

One of our core Principles at Texas Shade Factory is to serve our community, and part of that service is offering repairs. While we can't repair everything we promise that we will do our best. Please read through the following requirements and fill out the form so that we can get started fixing your blind or shade.

Parts you can't find anywhereBrackets, wands, and hardware for blinds long out of production. We've matched a part from a fuzzy photo before.

Mechanisms and bracketsBroken tilt wands, fallen brackets, and worn hardware, repaired or replaced where the unit allows.

An honest assessment firstWe review your photos or inspect in person and tell you straight whether it's worth repairing.

Shop or on-siteBring it to our McCullough Ave shop, or book a visit and we'll diagnose it at your home.

Request a Repair (210) 732-4074

What We Can't Repair

Blinds or shades with pull cord/cordlock systems. These are a liability and can't be serviced.
Shades with damaged fabric.
Window covering with multiple deteriorating parts.
Texas Shade Factory reserves the right to refuse any repair after inspection.

What Happens Next?

Fill out the following form to the best of your ability and attach the required photos.
Our team at Texas Shade Factory will review the details and pictures to assess the repair.
We will contact you to discuss the options and pricing (please allow 2–4 business days).

Start Your Repair Request

Repair request received

Thanks — your repair request is in. Our team will review the details and reach out to discuss options and pricing (please allow 2–4 business days).

If you weren’t able to attach photos, you can still email them to Texshade@texasshadefactory.com with your name in the subject so we can match them to your request.

Something went wrong

Sorry — we couldn’t send your request just now. Please try again in a moment, or give us a call and we’ll take the details over the phone.

Fill this out to the best of your ability. Required fields are marked with *.

Your Contact Information

Full name *

Phone *

Email *

Full property address

Best time of day to contact you

About the Window Covering

Purchased from Texas Shade Factory?

Brand name and product type

Approximate age of the window covering

Approximate size (width × height)

If you’ve removed the covering, there’s usually a sticker on the headrail with the order number and product info — include it in your description if available.

The Problem

Detailed description of the problem *

Photos

Attach photos of the window covering (up to 4)

Helpful shots: one of the full shade and one close-up of the issue. Photos are optional — your request still goes through without them. On a phone you can take a photo or choose from your library.

Not Tech Savvy?

Not Tech Savvy, can't send photos, or no clue what the problem is? No worries! Schedule a Repair Visit. We have a minimum trip charge of $125 depending on location. This includes the first hour of diagnosis, repair, and consultation. It is an additional $80 for each additional hour. These prices do not include parts or a second visit if parts need to be ordered.

1929

Repairing window treatments since

$125

Minimum trip charge, first hour included

In-shop

Many repairs done at our own bench

How It Works

From broken blind to back in the window

Fill out the form

Fill out the following form to the best of your ability and attach the required photos.

We review and assess

Our team at Texas Shade Factory will review the details and pictures to assess the repair.

We contact you with options

We will contact you to discuss the options and pricing (Please allow 2-4 business days).

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Let’s get it working again

Send a photo through the form and we'll tell you if we can fix it and what it'll cost. Not sure what's wrong? Book a repair visit and we'll diagnose it.